REFUND FOR THE RECALLED NEUTROGENA® VISIBLY CLEAR™ LIGHT THERAPY ACNE MASK AND NEUTROGENA® VISIBLY CLEAR™ LIGHT THERAPY ACNE MASK ACTIVATOR TERMS AND CONDITIONS
The refund process for the NEUTROGENA® Visibly Clear™ Light Therapy Acne Mask and NEUTROGENA® Visibly Clear™ Light Therapy Acne Mask Activator is only for consumers in Australia who have purchased those products in Australia.
To obtain a refund for the NEUTROGENA® Visibly Clear™ Light Therapy Acne Mask or NEUTROGENA® Visibly Clear™ Light Therapy Acne Mask Activator, you must visit www.neutrogena.com.au/lightmaskrecall and follow the instructions, including providing the contact information requested and sending the products to us labelled as directed. If you do not provide that information or send the products as directed we cannot provide the refund.
The claimant must:
be 18 years of age or over and the original purchaser of the returned products; and
submit one return for all products and return all products at one time and in one package labelled with the Australia Post postage paid label and unique reference number we will provide to you during the returns process.
Validation of claims may take up to 30 working days from the date on which we receive the returned products.
Once your claim has been validated, you will receive a refund of the amount set out in clause 7 via email or post (based on the information you provided us) as either of the following Cards:
Virtual Visa card (redeemable only by phone or online, not in store)
Physical eftpos Card (redeemable at any retailer that accepts eftpos)
Cards are not transferable and cannot be redeemed for cash, are valid for 12 months from the date of issue and are subject to any terms and conditions imposed by the issuer including those specified on the card.
For all valid claims you will be refunded the following (in Australian dollars);
$69.99 per NEUTROGENA® Visibly Clear™ Light Therapy Acne Mask kit which includes 1 Mask and 1 Activator (the recommended retail price or RRP of the kit).
$29.99 per additional NEUTROGENA® Visibly Clear™ Light Therapy Acne Mask Activator not included in a kit (the RRP of the Activator); and
$2.50 in total for packaging costs.
Johnson & Johnson Pacific accepts no responsibility for any late, lost, incomplete, incorrectly submitted, delayed, illegible, corrupted or misdirected claims, whether due to error, omission, alteration, tampering, deletion, theft, destruction, transmission interruption, communications failure or otherwise.