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You may have noticed that the NEUTROGENA® Visibly Clear™ Light Therapy Acne Mask and Activator are not available where you shop in Australia. That’s because these products have been recalled.
This action is being undertaken as a precautionary measure.
As part of our quality and safety commitment, we routinely monitor our products and review the latest science. Following reports of generally mild, rare and transient visual adverse events, combined with a growing scientific discussion around the safety of blue light, we further evaluated the potential effects of the Mask on the eye.
It has been identified that there is a theoretical risk of eye injury for a small subset of the population with certain underlying eye conditions, as well as for users taking medications which could enhance the eye’s sensitivity to light. We have not received any reports of eye injury in this small subset of individuals with the underlying eye conditions.
In alignment with the recommendation of the TGA, if you have purchased these devices, immediately discontinue use. To return the devices and obtain a refund visit
If consumers experience any adverse symptoms, they should contact their healthcare professional and report the incident at or call 1800 789 348.
Neutrogena sincerely regrets any inconvenience to its consumers.